Postage, packing and tracking
One flat rate per order, packed within two working days of payment, tracked from Adelaide to your door.
Rates by region
| Region | Usual delivery after dispatch | Postage |
|---|---|---|
| Adelaide and the rest of South Australia | 1 to 3 working days | A$7.00 |
| Other states and the ACT | 2 to 6 working days | A$9.50 |
| Remote areas of WA, the NT and Tasmania | up to 8 working days | A$9.50 |
| New Zealand | 6 to 10 working days | A$18.00 |
Postage is charged once per order, whatever the number of pieces. It appears in the running total on the checkout page and again in our e-mail reply, so the figure you pay is never a surprise.
Dispatch time
Orders are packed and lodged within two working days of payment reaching us. Working days are Monday to Friday, excluding South Australian public holidays. An order paid on Friday afternoon is usually lodged on Monday or Tuesday.
Packaging
Each order goes into a cotton drawstring pouch, which is yours to keep and reuse, and the pouch goes into a padded paper mailer. Claw clips are wrapped in tissue inside the pouch so the teeth cannot scratch another piece. We do not use plastic bubble wrap.
Tracking
Every parcel is tracked. Its number reaches your inbox on lodgement day and works on the carrier's tracking page. Three working days without a single scan? Tell the studio and we take it up with the carrier.
New Zealand orders
New Zealand parcels are tracked to the border and handed to the local carrier there. Any duty or charges set by New Zealand are the buyer's responsibility; at our prices they rarely apply, but we cannot rule them out. We do not post to any other country.
If a parcel goes missing
Still waiting ten working days past the window in the table? Send us your name and order and we ask the carrier to search for it the same day. Once the carrier declares it lost, you pick: identical pieces posted again free, or the whole order refunded, postage included. You do not have to wait for the carrier to settle with us first.
Wrong address
Please check the address before sending the checkout form. Parcels returned to Adelaide over a missing unit number or a wrong postcode go out again once a second postage charge is paid.